The recovery process

• How does the collection procedure work?
• In what situations do we initiate a recovery procedure? 
• What if I don't want Swikly to start a collection procedure?

Since Swikly offers an online security deposit service that does not debit or block the funds on the customer's bank account, it is possible that the claim of the deposit will fail. Don't panic!

Swikly's amicable recovery process is initiated if the collection of the security deposit fails, aiming to encourage your customers to settle their debt. This process includes sending follow-up emails and SMS messages at regular intervals. We begin this process when the recovery request fails or is not covered by the Premium service.

How does the collection procedure work?

After many failed debit attempts on your customer's bank card, Swikly launches a recovery procedure. Here are the steps:

• An email and a text message are sent to the customer to inform him of the situation and encourage him to settle his debt as soon as possible
• After 7 days, a new reminder email is sent
• In the event of non-payment of the debt by the customer, a new reminder is sent by email 7 days later
• A final reminder is sent by email and SMS, 7 days later

In what situations do we initiate a recovery procedure? 

• In the event of a failed collection request following the sending of a standard Swik (deposit or no-show).

• When the reason for the collection request is not covered by the Premium service 

If your customer settles their debt through the various reminders, the amount recovered will be displayed on your dashboard, in the recovery line:

If the customer doesn't pay their debt despite all the reminders, the recovery status changes  to Failed on your dashboard:

By clicking on the Detail button, you will have access to a certificate of irrecoverability. This document allows you to justify the accounting adjustment of the incurred losses and the recovery of the collected VAT.

What if I don't want Swikly to start a collection procedure?

You can disable this option:

1. Click on Preferences from your menu on the left
2. Click the Customer Notifications tab
3. Uncheck the Automatic recovery
4. Click on Register to save