Claim a Swik

Created by Alice de Swikly, Modified on Fri, 30 May at 3:30 PM by Macha de Swikly

Claim a Swik

Claim a Swik
Track your claim
How does Swikly collect security deposit from your customers?
Cancel a claim
Extend the default claim period

We don't wish it on you, but you may need to claim a Swik. A damage, a dispute with a customer, an unpaid bill... and the security deposit needs to be charged!

To do this, nothing could be simpler:

From your dashboard, use the search bar to find the relevant transaction
Click on the blue Claim button
A page opens. Fill the form with:
- The amount you want to claim
- The reason for the claim
Upload one or more supporting documents (photos, invoices, contract, T&Cs, etc.)
Click on the green Requesting Collection button

After your claim is submitted, we will charge the customer's bank card and notify them via email of your request. The email includes the requested amount and the reason for the request. Please note that supporting documents will not be shared with the customer.

Track your claim

Your claim will generate a new transaction line on your dashboard, indicating whether the funds have been debited from your customer's credit card.

How does Swikly collect security deposit from your customers?

If we are successful on the first attempt, the amount will be added to your balance displayed in the top left menu bar. The date of transfer of the funds will be shown just below.
If the first debit fails, we will make multiple attempts, dividing the amount by half each time in order to maximize our chances of success.

For example, for a collection of 500€:

A first debit of 500€ is made. Oops, the charge failed!
This time, another attempt of 250€ will be made.
If the debit fails again, our next charge will be 125€
f the debit still fails, the next charge will be 62.50€
And so on. And again the next day if necessary for a maximum of 30 days!

Cancel a claim

Have you claimed a deposit and made a mistake? No worries, you can cancel the claim and refund your customer.
To do this, simply click on Refund on the corresponding claim.

If the collection is still in progress and the debit has not yet been completed, you have the option to:

Add supporting documents by clicking Edit
Stop the debit attempts permanently by clicking End

Extend the default claim period

By default, Swiks (security deposit or no-show) expire 20 days after the end date of the service. You can request to change the delay by clicking on the Need help? menu in the top right-hand corner of your Swikly account and send a ticket to support.