Claim a Swik

Created by Alice de Swikly, Modified on Wed, 8 Apr at 5:19 PM by Alice de Swikly

Claim a Swik

Claim a Swik
Track your claim
How does Swikly collect security deposit from your customers?
Cancel a claim
Extend the default claim period

We don't wish it on you, but you may need to claim a Swik. A damage, a dispute with a customer, an unpaid bill... and the security deposit needs to be charged!

To do this, nothing could be simpler:

From your dashboard, use the search bar to find the relevant transaction
Click on the blue Collect button
A page opens. Fill the form with:
- The amount you want to claim
- The reason for the claim
Upload one or more supporting documents (photos, invoices, contract, T&Cs, etc.)
Click on the green Requesting Collection button

After your claim is submitted, we will charge the customer's bank card and notify them via email of your request. The email includes the requested amount and the reason for the request. Please note that supporting documents will not be shared with the customer.

Track your claim

Your claim will generate a new transaction line on your dashboard, indicating whether the funds have been debited from your customer's credit card.

How does Swikly collect security deposit from your customers?

If we are successful on the first attempt, the amount will be added to your balance displayed in the top left menu bar. The date of transfer of the funds will be shown just below.

If the first debit attempt fails, we automatically perform smart retry attempts over a maximum period of 40 days, adapted to each situation, in order to maximize the chances of recovering the full deposit amount from your client.

Cancel a claim

Have you claimed a deposit and made a mistake? No worries, you can cancel the claim and refund your customer.
To do this, simply click on Refund on the corresponding claim.

If the collection is still in progress and the debit has not yet been completed, you have the option to:

Add supporting documents by clicking Edit
Stop the debit attempts permanently by clicking End

Extend the default claim period

By default, Swiks (security deposit or no-show) expire 20 days after the end date of the service. You can request to change the delay by clicking on the Need help? menu in the top right-hand corner of your Swikly account and send a ticket to support.