Cancel a claim request

Created by Alice de Swikly, Modified on Fri, 31 Jan at 4:50 PM by Alice de Swikly

Once you've completed your claim request, you may realize that you've made a mistake regarding the amount or the customer. Don't panic!

If you have made a claim request by mistake and would like to refund your customer, nothing could be easier:

From your dashboard, use the search bar to find the Swik in question
On the claim line:
- If the Claim status is Completed, this means that the funds have been debited. Click on the Refund button to refund the customer.
- If the claim request status is Pending, this indicates that the funds have not yet been debited in full, or perhaps not at all. Clicking on End will stop all attempts to debit the customer's bank card. If part of the funds have already been debited, the End button will change to Refund, allowing you to refund the partially debited funds.

Attention, a refund cannot be processed more than 11 months after the initial payment date.